The Dreaded Question About Email

The Dreaded Question About Email

The goal with email is to … Respond to those who need responses…

Phone, voicemail, text, email, social messages, coffee dates, connect meetings, strategy sessions. It’s all about communication. We all want to communicate, and to communicate well. We want to be seen as someone who can be relied upon in our business.

How many of you have called someone and they didn’t answer?

Left a message and they did call back?
Emailed, didn’t get a response?
Texted and didn’t even get a smiley face?

This is irritating, especially if this is from someone you are doing or trying to do business with.

Now here is the harder question

Answer this secretly in your head.

Have you ever… not replied to an email… Why?

Sometimes our reasons are very reasonable. Sometimes email does not actually get to us. Technology glitches and sometimes there is nothing we can do about it and it is NOT our fault.

Let’s talk about what we can control.

Most email newsletters don’t need a response, they are sent to “the list” in general, and not to us specifically. That said, I love getting responses to my email newsletters.

Some emails are truly FYI only. Statements, receipts, confirmations and such.

It is always a tough balance between being efficient and polite. Sometimes we don’t reply because an actual response is not actually needed. Ok, Thank you, got it and so on can seem like a waste of time and for the sake of productivity…

The best way to determine if a response is needed is to think in terms of a conversation. If you would say thank you, ok, or got it, then it is perfectly acceptable to reply with a simple thank you, ok or got it.

Sometimes we don’t reply to email because we just can’t get to it, or our important emails get lost under the less important emails and newsletters and sale notices and other such nonsense. Unfortunately, when this happens we lose business and fantastic opportunities.

Making the commitment to reply is the first step. I really appreciate when a professional follows up with me because I feel like that person has it together and will take good care of me. Even a simple “thank you” response is greatly appreciated.

Here is your challenge. It is a harder one, so grab a comforting beverage, take a breath and let’s dig in.

Are you controling what you can?

Here is the test.

  • How often to you check through your inbox and find an email you don’t remember receiving?
  • How often do people tell you that they sent you an email and you didn’t receive it?
  • How often do you find it later deep in your email list?
  • Do you ever use your full email inbox as an excuse to not reply to an email?

Now take a moment. How much business do you think you have lost because of this?

It is a problem. And it is a solvable problem.

Here is the truth.

YOU are brilliant! YOU are better than this email inbox, and YOU have the power to change it, and the obligation to show the world the amazing things you can offer.

Don’t let IT stand in your way.

You can take the Inbox Rescue Challenge and get control over your email today!

about

Nicole Lux-Ritchie

 

It all began when my grandmother asked me to help her learn how to use the computer. She was 80 at the time and it is because of her (In a variety of ways) that I am doing what I can to help anyone, no matter their technological skill, get control of their technology situation. She encouraged me to share my ability to take complex topics and break them down into simple steps and normal language.

My mission now is to help professionals gain the technical skills they need to grow their business and focus on their vision. Luxcentric is dedicated to training, using practical strategies, in the area of the core technologies. Email - Files - Calendars - Contacts

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Get off that List

Get off that List

Email newsletters

Some are good, some not so good. Some you want and some you don’t.
…and some we keep just to be polite.

The trick is to receive the information you want and need in the way that works for you, so you don’t get overwhelmed with useless information.

Back in the days when email newsletters were new, email addresses were added often and against the will of the email recipient. It was bad, and people couldn’t get off these lists and sometimes they even had to abandon their email addresses entirely because of the congestion.

Today, things have changed
The good news is that randomly adding your email addresses to newsletters is happening less and less, as the laws for email newsletters are tightening up. The CAN-SPAM Act has been instrumental in giving email newsletters some reasonable guidelines for how they should behave.

My favorite rule is the requirement for an “UNSUBSCRIBE” link in all email newsletters. And once you choose to unsubscribe the sender must get you off the list within 10 days.

The good news is that legitimate email marketers are following the rules.

This is a fabulous law!

True professionals want the people who will benefit from their email subscription to receive it. If you are not interested, they really don’t want to bother you or clog up your email systems.

NONE of them want to send anyone “junk” or “spam”. Sometimes, however, even professionals get a little fuzzy on the rules and best practices.

Today, I am going to share some tips about unsubscribing verses blocking or labeling an email as spam or junk.
Unsubscribe tips

Tip #1: You can usually trust the “Unsubscribe” Link. Go through the process. It is the best, most honorable way to get off a list.

A legitimate professional email will have an opt-out message. (usually found at the bottom of the email called: unsubscribe, opt out, manage subscription or similar verbiage)

This doesn’t apply to the individual emails that are sent directly to you one-to-one, or the email receipts from products you purchased. (just the subscriptions and advertisements)

This is the #1 thing to look for in determining if something is spam or junk. If an email newsletter doesn’t have this important item then the sender can face serious fines.

When you receive an email with a clear “opt-out” or “unsubscribe” process you can be reasonably sure that they will honor your request to unsubscribe you from their list. Please use the option.

As professionals, we are all trying to find our way, do what is right, offer good service, and get ahead. You may be on a list and you “know” you didn’t give the company permission to add you. This can happen, but it may not be malicious. Please give grace and simply unsubscribe.

Tip #2: If you, (and enough other people) mark an email as junk or spam, a message is sent to the email host systems and eventually all email from that sender will be blocked from everyone’s email.

No one will be able to receive email from them. I think you and I would both be sad if that happened to our favorite email newsletter.

If the email is lacking an opt-out or unsubscribe option, then, by all means, block them, spam them, and junk them. Without an opt-out or unsubscribe process they have given you no other option.

Also if the “unsubscribe” option is just a message telling you to reply to the email with “unsubscribe” in the subject line and it is from someone you don’t know or have never heard of I would block it.

And definitely, block messages from strangers asking for money or dates or offering something you never requested.

Tip #3: Many email lists have several “lists” within them and unsubscribing from one does not necessarily unsubscribe you from all.

(this may be why you still receive emails from companies you unsubscribed from.
Give the company a little grace and make sure you go through the process of unsubscribing from ALL the lists before getting too frustrated at them. They should have an “Opt-Out of All Emails” option on their unsubscribe page. It is usually at the bottom.

Tip #4: And lastly, make sure you are unsubscribing with the email address you used when you subscribed.

This is a very common reason you still receive emails you thought you unsubscribed from. It happened to me once. A subscriber sent me a very frustrated email begging me to unsubscribe her. I did a little digging and discovered that she was unsubscribing with abc@email.com and all this time I was sending emails to xyz@email.com. No wonder it didn’t work! Luckily we got it figured out.

Today, I offer you a challenge.

Go through your email and find the emails that have been annoying you for a while and go through the unsubscribe process. The unsubscribe link should be at the bottom of the email.

about

Nicole Lux-Ritchie

 

It all began when my grandmother asked me to help her learn how to use the computer. She was 80 at the time and it is because of her (In a variety of ways) that I am doing what I can to help anyone, no matter their technological skill, get control of their technology situation. She encouraged me to share my ability to take complex topics and break them down into simple steps and normal language.

My mission now is to help professionals gain the technical skills they need to grow their business and focus on their vision. Luxcentric is dedicated to training, using practical strategies, in the area of the core technologies. Email - Files - Calendars - Contacts

Don’t let your Technology Bully You!

Join Our Community of Amazing Women

Be the first to know about upcoming events, new shows and stories!

Inspiration and Learning New Things

Inspiration and Learning New Things

Many years ago, when my grandmother turned 80 she got a computer and asked if I would teach her how to use it. She didn’t need to learn it. She had gotten along well in life without it. She bravely opened herself to learn from me (a child of her child) and we both gained.

We started at the beginning. At the “What do you mean you don’t know that?!” stage.

  • How to use the mouse.
  • Click verses right click.
  • She learned how to open, read and send an email.
  • How to surf the internet and research things she was interested in.

I hesitate to learn a new thing because I don’t want to look dumb. I don’t want to admit that I don’t know how to do a thing. In the beginning, the learning is hard and clumsy. I am going to assume that in this, you are just like me, and I want to offer you some encouragement as you learn the intricacies of the technology you deal with every day.

My grandma died a few years ago at 92, she has been and always will be my muse and inspiration. She was always learning, and doing, and truly living.

Learning new things is hard. Let’s just sit with that a moment.

Learning new things is hard

It is hard, but to stay engaged with life, we must learn new things.
How to learn a new thing, in 3 simple steps

  • Step 1 – Know that you can
  • Step 2 – Start with what you do know
  • Step 3 – Spiral Upward

Know That You Can

This is the most important part. When I know that I can learn something, or do something, then it really doesn’t matter how long it takes.

And yes we really can learn to deal with technology better. We can learn anything if we choose to and are willing to put in the work.

  • Learn to take care of ourselves
  • Learn a foreign language
  • Learn math or navigation

We can IF we choose to. It is all in our choice and determination.

Start With What You Already Know

When working on a jigsaw puzzle, we start with the edges. We start with what we know.

We do not live in isolation. There are very few things we truly have NO exposure to. I often tease about my lack of sports and music knowledge, but I do know they exist and I can educate myself further. So start with what you know.

Re-familiarize yourself with simple math before you get to algebra. You may even realize that you know more than you thought you did.

Turn on your computer and remember that you know how to turn it on, open your email. Check the Facebook, research new topics on Google. Now go try something related, but one step deeper, then the next deeper step.

Spiral Upward

You WILL fail, you WILL feel clumsy and stupid.
This is OK, in fact it is required!

Every failure is a lesson learned and every success is a list of failures.

As we learn, each step takes us higher toward our goal and even if it always feels like we are starting over we must remember where we have actually come from. We used to crawl, now we walk, now we run. We may get hit and have to learn to crawl, walk, and run, again, and again, and again, but each time, if we are willing, we can learn new beautiful and magical things.

about

Nicole Lux-Ritchie

 

It all began when my grandmother asked me to help her learn how to use the computer. She was 80 at the time and it is because of her (In a variety of ways) that I am doing what I can to help anyone, no matter their technological skill, get control of their technology situation. She encouraged me to share my ability to take complex topics and break them down into simple steps and normal language.

My mission now is to help professionals gain the technical skills they need to grow their business and focus on their vision. Luxcentric is dedicated to training, using practical strategies, in the area of the core technologies. Email - Files - Calendars - Contacts

Don’t let your Technology Bully You!

Join Our Community of Amazing Women

Be the first to know about upcoming events, new shows and stories!

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